Frequently asked questions
What is your return and exchange policy?

You can return your purchase within 14 days of delivery date, provided merchandise has not been worn, altered or washed. All tags must be attached. Refunds are issued to the original form of payment. Final Sale items can not be returned or exchanged. Domestic returns for refund will be subject to a $10 return shipping fee, which will be deducted from your refund. We do not accept exchanges or international returns.
How do I return an item?

For returns, items must be in like-new condition with all original tags attached and in original packaging.

We are unable to accept returns on certain items. These will be carefully marked before purchase. Start a return.

When will my return be processed?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Once received, we process returns within one week of delivery, issuing refunds after inspection.
How long does shipping take?

Once shipped, delivery times vary based on your location and selected shipping method. Estimated delivery timelines are 3-8 business days for domestic and 8-14 business days for international. Unfortunately, we cannot be responsible for unanticipated delays.
Do you ship internationally?

Yes, we ship to select countries worldwide. International orders may be subject to customs duties or taxes, which are the responsibility of the customer and vary by destination.
How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
What payment methods do you accept?

We accept major credit cards as well as secure online payment options such as PayPal and select buy-now-pay-later services. All transactions are processed securely to protect your information.
How do I contact customer support?

For questions regarding your order, shipping, returns, or anything else, please email us at info@lailaelizabeth.com
Collaborations

To learn more about collaboration opportunities, please email info@lailaelizabeth.com